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Course Information

Microsoft 365 Identity and Services MS100 Course Outline

Within this Microsoft training course, you will learn the following modules.

Module 1: Plan your Tenant in Microsoft 365

  • Introduction
  • Review the Subscription Options in Microsoft 365
  • Examine the Components in Microsoft 365 Enterprise Mobility and Security
  • Determine the Best Subscription for your Organisation in Microsoft 365
  • Plan a Migration to Microsoft 365

Module 2: Plan your On-Premises Infrastructure for Microsoft 365

  • Introduction
  • Prepare your Organisation's Infrastructure for Microsoft 365 Enterprise
  • Plan your Transition to Microsoft 365
  • Estimate your Network Bandwidth Requirements to Support Microsoft 365
  • Plan your Network Integration to Microsoft 365
  • Identify the Endpoints Required for Microsoft 365 to Function Properly
  • Create a Deployment Strategy to Implement Microsoft 365 Services
  • Prepare your Active Directory Forest for Directory Synchronisation

Module 3: Plan your Identity and Authentication Solution for Microsoft 365

  • Introduction
  • Determine your Cloud Identity Model
  • Examine Modern Authentication for Office Apps
  • Evaluate Multi-Factor Authentication for your Microsoft 365 Deployment
  • Plan for Authentication within Multiple Forest Deployments
  • Choose the Authentication Method for your Azure AD Hybrid Identity Solution
  • Explore Cloud Authentication Using Password Hash Synchronisation
  • Explore Cloud Authentication Using Azure AD pass-Through Authentication
  • Explore Federated Authentication Using ADFS
  • Examine How Azure AD Single Sign-On Simplifies User Access

Module 4: Plan your Supporting Infrastructure for Microsoft 365

  • Introduction
  • Plan your Email Strategy for Migration or Coexistence
  • Determine your Collaboration Requirements for File Storage
  • Analyze your Organisation's Network for Microsoft Teams

Module 5: Plan Hybrid Requirements for your Microsoft 365 Deployment

  • Introduction
  • Plan a Hybrid Exchange environment
  • Plan a Hybrid SharePoint environment
  • Plan a Hybrid Microsoft Teams and Skype for Business environment

Module 6: Plan your Migration to Microsoft 365

  • Introduction
  • Create a Deployment Planning Checklist for Migrating to Microsoft 365
  • Plan Your Active Directory Cleanup Before Synchronising it to Microsoft 365
  • Select the Mail Migration Strategy for Moving your Mail Data to the Cloud
  • Analyse Performance Considerations for your Mail Migration
  • Analyse Network Considerations for your Mail Migration

Module 7: Configure your Microsoft 365 experience

  • Introduction
  • Configure your Organisational Profile in Microsoft 365
  • Manage your Tenant Subscriptions in Microsoft 365
  • Integrate Microsoft 365 with Customer Engagement Apps
  • Complete your Tenant Configuration in Microsoft 365

Module 8: Manage User Accounts and Licenses in Microsoft 365

  • Introduction
  • Determine the User Identity Model for your Organisation
  • Create User Accounts in Microsoft 365
  • Manage User Account Settings in Microsoft 365
  • Manage User Licenses in Microsoft 365
  • Recover Deleted User Accounts in Microsoft 365
  • Perform Bulk User Maintenance in Azure Active Directory

Module 9: Manage Groups in Microsoft 365

  • Introduction
  • Examine Groups in Microsoft 365
  • Create and Manage Groups in Microsoft 365
  • Create Groups in Exchange Online and SharePoint Online

Module 10: Add a Custom Domain in Microsoft 365

  • Introduction
  • Plan a Custom Domain for your Microsoft 365 Deployment
  • Plan the DNS Zones for a Custom Domain
  • Plan the DNS Record Requirements for a Custom Domain
  • Create a Custom Domain in Microsoft 365

Module 11: Configure Client Connectivity to Microsoft 365

  • Introduction
  • Examine How Automatic Client Configuration Works
  • Explore the DNS Records Required for Client Configuration
  • Configure Outlook Clients
  • Troubleshoot Client Connectivity

Module 12: Configure Administrative Roles in Microsoft 365

  • Introduction
  • Explore the Microsoft 365 Permission Model
  • Explore the Microsoft 365 Admin Roles
  • Assign Admin Roles to Users in Microsoft 365
  • Delegate Admin Roles to Partners
  • Manage Permissions Using Administrative Units in Azure Active Directory
  • Elevate Privileges Using Azure AD Privileged Identity Management

Module 13: Manage Tenant Health and Services in Microsoft 365

  • Introduction
  • Monitor the Health of your Microsoft 365 Services
  • Develop an Incident Response Plan
  • Request Assistance from Microsoft

Module 14: Deploy Microsoft 365 Apps for enterprise

  • Introduction
  • Explore Microsoft 365 Apps for Enterprise Functionality
  • Explore your App Compatibility by Using the Readiness Toolkit
  • Complete a Self-Service Installation of Microsoft 365 Apps for Enterprise
  • Deploy Microsoft 365 Apps for Enterprise with Microsoft Endpoint Configuration Manager
  • Deploy Microsoft 365 Apps for Enterprise from the Cloud
  • Deploy Microsoft 365 Apps for Enterprise from a Local Source
  • Manage Updates to Microsoft 365 Apps for Enterprise
  • Explore the Update Channels for Microsoft 365 Apps for Enterprise
  • Manage your Cloud Apps Using the Microsoft 365 Apps Admin Center

Module 15: Analyse your Microsoft 365 Workplace Data Using Microsoft Viva Insights

  • Introduction
  • Examine the Analytical Features of Microsoft Viva Insights
  • Create Custom Analysis with Microsoft Viva Insights
  • Configure Microsoft Viva Insights
  • Examine Microsoft 365 Data Sources Used in Microsoft Viva Insights
  • Prepare Organisational Data in Microsoft Viva Insights

Module 16: Explore Exchange Online as a Microsoft 365 Enterprise Administrator

  • Introduction
  • Explore Mail Flow in Microsoft 365
  • Examine Sharing and Organisation Relationships in Exchange Online
  • Create and Manage Recipients
  • Manage Anti-Malware and Anti-Spam Policies
  • Examine the Email Migration Options
  • Select the Right Migration Option for your Organisation
  • Change the DNS MX Records During a Microsoft 365 Migration
  • Migrate Mailboxes to Microsoft 365 in a Hybrid Deployment

Module 17: Explore SharePoint Online as a Microsoft 365 Enterprise Administrator

  • Introduction
  • Manage Local Site Permission Levels
  • Examine the Types of Sites in SharePoint Online
  • Plan your Migration Strategy for SharePoint Online and OneDrive
  • Recover Deleted and Misplaced Content
  • Explore the Anti-Malware Protection Provided by SharePoint Online
  • Explore the External Sharing Features within SharePoint Online
  • Examine the Hybrid Requirements for SharePoint Online

Module 18: Explore Microsoft Teams as a Microsoft 365 Enterprise Administrator

  • Introduction
  • Analyse the Microsoft Teams infrastructure
  • Manage the Life Cycle of a Team
  • Compare the Apps Used for Collaboration in Microsoft 365
  • Manage Authentication and Access to Microsoft Teams
  • Implement Guest Access in Microsoft Teams
  • Explore Audio Conferencing
  • Select a Voice Solution using Microsoft Teams Phone
  • Manage your Organisational Settings in Microsoft Teams

Module 19: Explore Microsoft Power Platform as a Microsoft 365 Enterprise Administrator

  • Introduction
  • Explore the Microsoft Power Platform product family
  • Implement the Microsoft Power Platform Center of Excellence Starter Kit
  • Examine the Microsoft Power Platform Admin Center
  • Analyse the Microsoft Power Platform security Model

Module 20: Create Apps as a Microsoft 365 Enterprise Administrator with Power Apps

  • Introduction
  • Use Power Apps to Build Custom Apps for your Business
  • Manage the Power Apps Environment
  • Connect Power Apps to Data Sources
  • Create, Test, and Monitor a Canvas Power App
  • Run Canvas and Mobile Power Apps

Module 21: Create flows as a Microsoft 365 Enterprise Administrator with Power Automate

  • Introduction
  • Examine Power Automate functionality
  • Administer licensing and environments in Power Automate
  • Connect flows to data sources
  • Create a Power Automate flow
  • Run a flow in Power Automate, Teams, and SharePoint

Module 22: Create reports and dashboards as a Microsoft 365 Enterprise Administrator with Power BI

  • Introduction
  • Examine Power BI functionality
  • Administer permissions, licensing, and row level security in Power BI
  • Connect Power BI to data sources
  • Create a Power BI report
  • Create a Power BI dashboard
  • Share and view a Power BI report and dashboard

Module 23: Create chatbots as a Microsoft 365 Enterprise Administrator with Power Virtual Agents

  • Introduction
  • Explore Power Virtual Agent Functionality
  • Create a Bot Using Power Virtual Agents
  • Watch Demos of Power Virtual Agents

Module 24: Explore Identity Synchronisation

  • Introduction
  • Examine Authentication Options in Microsoft 365
  • Examine Provisioning Options in Microsoft 365
  • Explore Directory Synchronisation
  • Explore Azure AD Connect

Module 25: Prepare for Identity Synchronisation to Microsoft 365

  • Introduction
  • Plan your Azure Active Directory Deployment
  • Prepare for Directory Synchronisation
  • Choose your Directory Synchronisation tool
  • Plan for Directory Synchronisation using Azure AD Connect
  • Plan for Directory Synchronisation using Azure AD Connect Cloud Sync

Module 26: Implement Directory Synchronisation Tools

  • Introduction
  • Configure Azure AD Connect Prerequisites
  • Configure Azure AD Connect
  • Monitor Azure AD Connect Synchronisation Services Using Azure AD Connect Health
  • Configure Azure AD Connect Cloud Sync Prerequisites
  • Configure Azure AD Connect Cloud Sync

Module 27: Manage Synchronized Identities

  • Introduction
  • Manage users with Directory Synchronisation
  • Manage groups with Directory Synchronisation
  • Use Azure AD Connect Sync Security Groups to Help Maintain Directory Synchronization
  • Configure object filters for Directory Synchronisation
  • Troubleshoot Directory Synchronisation

Module 28: Manage Secure User Access in Microsoft 365

  • Introduction
  • Manage User Passwords
  • Enable Pass-Through Authentication
  • Enable Multifactor Authentication
  • Explore Self-Service Password Management
  • Implement Azure AD Smart Lockout
  • Implement Entitlement Packages in Azure AD Identity Governance
  • Implement Conditional Access policies
  • Create and Run an Access Review
  • Investigate Authentication Issues Using Sign-In Logs

Module 29: Implement applications in Azure AD

  • Introduction
  • Examine Integrated Apps in Microsoft 365
  • Register an Application within your Azure AD Tenant
  • Update an Application within the Azure AD Consent Framework
  • Configure Multi-Tenant Applications
  • Manage OAuth Application Requests
  • Monitor App Governance for OAuth-Enabled Apps

Module 30: Configure Azure AD Application Proxy

  • Introduction
  • Explore Azure AD Application Proxy
  • Examine Azure AD Application Proxy Prerequisites
  • Install and Register a Connector
  • Publish an On-Premises App for Remote Access

Module 31: Explore Solutions for External Access

  • Introduction
  • Explore Azure AD B2B Guest User Access
  • Analyse the Properties of an Azure AD B2B User
  • Explore External Sharing with Azure AD B2B Collaboration
  • Compare and Guest Access in Microsoft Teams
  • Explore Customer Lockbox

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Who Should Attend the Microsoft 365 Identity and Services MS100 Course?

The Microsoft 365 Identity and Services Course is designed to provide IT professionals with a comprehensive understanding of managing identity and services in the Microsoft 365 environment. This course will benefit the following professionals:

  • IT Administrators
  • Systems Administrators
  • Network Administrators
  • Security Administrators
  • Identity Managers
  • Office 365 Administrators
  • Messaging Administrators

Prerequisites of the Microsoft 365 Identity and Services MS100 Course

To attend the Microsoft 365 Identity and Services MS100 Course delegates must have:

  • Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
  • A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices.

Microsoft 365 Identity and Services MS100 Course Overview

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Microsoft 365 management. This begins with an overview of Microsoft 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, and device management. You will then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity.

Finally, you will examine how to manage user-driven client installations of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments. You will wrap up this section by learning how to configure Office Telemetry and Workplace Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.

What you will gain from taking this Microsoft training course:

  • Designing, configuring, and managing your Microsoft 365 tenant.
  • Microsoft 365 product functionality.
  • Configuring Microsoft 365.
  • Managing Microsoft 365 Apps for enterprise deployments.
  • Planning and implementing identity synchronization.
  • Implementing application and external access.

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What’s included in this Microsoft 365 Identity and Services MS100 Course?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Microsoft 365 Identity and Services MS100 FAQs

Please arrive at the venue at 8:45am.
There are no prerequisites for this course.
This course is for IT Professionals who want to learn about Microsoft Technologies.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 5 days.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Microsoft 365 Identity and Services MS100 certification in the United Kingdom starts from £3295
The Knowledge Academy is the Leading global training provider for Microsoft 365 Identity and Services MS100.

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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