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Course Information

Microsoft 365 Administrator Training MS102 Course Outline

Module 1: Configure your Microsoft 365 Experience

  • Microsoft 365 Cloud Environment
  • Microsoft 365 Organisational Profile
  • Tenant Subscriptions in Microsoft 365
  • Integrate Microsoft 365 With Customer Engagement Apps
  • Complete Your Tenant Configuration in Microsoft 365

Module 2: Manage Users, Licenses, and Mail Contacts in Microsoft 365

  • User Identity Model for Your Organisation
  • Create User Accounts in Microsoft 365
  • Manage User Account Settings in Microsoft 365
  • Manage User Licenses in Microsoft 365
  • Recover Deleted User Accounts in Microsoft 365
  • Perform Bulk User Maintenance in Azure Active Directory
  • Create and Manage Guest Users
  • Create and Manage Mail Contacts

Module 3: Manage Groups in Microsoft 365

  • Examine Groups in Microsoft 365
  • Create and Manage Groups in Microsoft 365
  • Create Dynamic Groups Using Azure Rule Builder
  • Create A Microsoft 365 Group Naming Policy
  • Create Groups in Exchange Online and SharePoint Online

Module 4: Add a Custom Domain in Microsoft 365

  • Plan A Custom Domain for Your Microsoft 365 Deployment
  • Plan the DNS Zones for A Custom Domain
  • Plan the DNS Record Requirements for A Custom Domain
  • Create A Custom Domain in Microsoft 365

Module 5: Configure Client Connectivity to Microsoft 365

  • Examine How Automatic Client Configuration Works
  • DNS Records Required for Client Configuration
  • Configure Outlook Clients
  • Troubleshoot Client Connectivity

Module 6: Configure Administrative Roles in Microsoft 365

  • Microsoft 365 Permission Model
  • Explore the Microsoft 365 Admin Roles
  • Assign Admin Roles to Users in Microsoft 365
  • Delegate Admin Roles to Partners
  • Manage Permissions Using Administrative Units in Azure Active Directory
  • Elevate Privileges Using Azure AD Privileged Identity Management
  • Best Practices When Configuring Administrative Roles

Module 7: Manage Tenant Health and Services in Microsoft 365

  • Health of Your Microsoft 365 Services
  • Monitor Tenant Health Using Microsoft 365 Adoption Score
  • Monitor Tenant Health Using Microsoft 365 Usage Analytics
  • Develop an Incident Response Plan
  • Request Assistance from Microsoft

Module 8: Deploy Microsoft 365 Apps for Enterprise

  • Microsoft 365 Apps for Enterprise Functionality
  • App Compatibility by Using the Readiness Toolkit
  • Complete A Self-Service Installation of Microsoft 365 Apps for Enterprise
  • Deploy Microsoft 365 Apps for Enterprise with Microsoft Configuration Manager
  • Microsoft 365 Apps for Enterprise from The Cloud
  • Microsoft 365 Apps for Enterprise from A Local Source
  • Manage Updates to Microsoft 365 Apps for Enterprise
  • Explore the Update Channels for Microsoft 365 Apps for Enterprise
  • Manage Cloud Apps Using the Microsoft 365 Apps Admin Centre

Module 9: Analyse your Microsoft 365 Workplace Data using Microsoft Viva Insights

  • Examine the Analytical Features of Microsoft Viva Insights
  • Personal Insights
  • Team Insights
  • Explore Organisation Insights
  • Advanced Insights

Module 10: Explore Identity Synchronisation

  • Identity Models for Microsoft 365
  • Authentication Options for The Hybrid Identity Model
  • Directory Synchronisation

Module 11: Prepare for Identity Synchronisation to Microsoft 365

  • Introduction
  • Plan Your Azure Active Directory Deployment
  • Prepare for Directory Synchronisation
  • Choose your Directory Synchronisation Tool
  • Plan for Directory Synchronisation using Azure AD Connect
  • Plan for Directory Synchronisation Using Azure AD Connect Cloud Sync

Module 12: Implement Directory Synchronisation tools

  • Introduction
  • Configure Azure AD Connect Prerequisites
  • Configure Azure AD Connect
  • Monitor Synchronisation Services Using Azure AD Connect Health
  • Configure Azure AD Connect Cloud Sync Prerequisites
  • Configure Azure AD Connect Cloud Sync

Module 13: Manage Synchronised Identities

  • Introduction
  • Manage Users with Directory Synchronisation
  • Manage Groups with Directory Synchronisation
  • Use Azure AD Connect Sync Security Groups to Help Maintain Directory Synchronisation
  • Configure Object Filters for Directory Synchronisation
  • Troubleshoot Directory Synchronisation

Module 14: Manage Secure User Access in Microsoft 365

  • Introduction
  • Manage User Passwords
  • Enable Pass-Through Authentication
  • Enable Multifactor Authentication
  • Enable Password less Sign-In with Microsoft Authenticator
  • Explore Self-Service Password Management
  • Explore Windows Hello for Business
  • Implement Azure AD Smart Lockout
  • Implement Conditional Access Policies
  • Explore Security Defaults in Azure AD
  • Investigate Authentication Issues Using Sign-In Logs

Module 15: Examine Threat Vectors and Data Breaches

  • Introduction
  • Explore Today's Work and Threat Landscape
  • Examine How Phishing Retrieves Sensitive Information
  • Examine How Spoofing Deceives Users and Compromises Data Security
  • Compare Spam and Malware
  • Examine Account Breaches
  • Examine Elevation of Privilege Attacks
  • Examine How Data Exfiltration Moves Data Out of Your Tenant
  • Examine How Attackers Delete Data From your Tenant
  • Examine How Data Spillage Exposes Data Outside your Tenant
  • Examine Other Types of Attack

Module 16: Explore the Zero Trust Security Model

  • Introduction
  • Examine the Principles and Components of the Zero Trust model
  • Plan for a Zero Trust Security Model in your Organisation
  • Examine Microsoft's Strategy for Zero Trust Networking
  • Adopt a Zero Trust approach

Module 17: Explore Security Solutions in Microsoft 365 Defender

  • Introduction
  • Enhance your email security using Exchange Online Protection and Microsoft Defender for Office 365
  • Protect Your Organisation's Identities Using Microsoft Defender for Identity
  • Protect Your Enterprise Network Against Advanced Threats Using Microsoft Defender for Endpoint
  • Protect Against Cyber-Attacks Using Microsoft 365 Threat Intelligence
  • Provide Insight into Suspicious Activity Using Microsoft Cloud App Security
  • Review the Security Reports in Microsoft 365 Defender

Module 18: Examine Microsoft Secure Score

  • Introduction
  • Explore Microsoft Secure Score
  • Assess your Security Posture with Microsoft Secure Score
  • Improve Your secure Score
  • Track your Microsoft Secure Score History and Meet your Goals

Module 19: Examine Privileged Identity Management

  • Introduction
  • Explore Privileged Identity Management in Azure AD
  • Configure Privileged Identity Management
  • Audit Privileged Identity Management
  • Explore Microsoft Identity Manager
  • Control Privileged Admin Tasks using Privileged Access Management

Module 20: Examine Azure Identity Protection

  • Introduction
  • Explore Azure Identity Protection
  • Enable the Default Protection Policies in Azure Identity Protection
  • Explore the Vulnerabilities and Risk Events Detected by Azure Identity Protection
  • Plan your Identity Investigation

Module 21: Exchange Online Protection

  • Examine the Anti-Malware Pipeline
  • Detect Messages with Spam or Malware using Zero-hour Auto Purge
  • Anti-Spoofing Protection Provided by Exchange Online Protection
  • Other Anti-Spoofing Protection
  • Outbound Spam Filtering

Module 22: Microsoft Defender for Office 365

  • Climb the Security Ladder from EOP to Microsoft Defender for Office 365
  • Expand EOP Protections by Using Safe Attachments and Safe Links
  • Manage Spoofed Intelligence
  • Outbound Spam Filtering Policies
  • Unblock Users from Sending Email

Module 23: Manage Safe Attachments

  • Protect Users from Malicious Attachments by Using Safe Attachments
  • Create Safe Attachment Policies using Microsoft Defender for Office 365
  • Create Safe Attachments Policies using PowerShell
  • Modify an Existing Safe Attachments Policy
  • Create a Transport Rule to Bypass a Safe Attachments Policy
  • Examine the End-User Experience with Safe Attachments

Module 24: Manage Safe Links

  • Protect Users from Malicious URLs by Using Safe Links
  • Create Safe Links Policies using Microsoft 365 Defender
  • Create Safe Links Policies using PowerShell
  • Modify an Existing Safe Links Policy
  • Create a Transport Rule to Bypass a Safe Links Policy
  • Examine the End-User Experience with Safe Links

Module 25: Explore Threat Intelligence in Microsoft 365 Defender

  • Microsoft Intelligent Security Graph
  • Alert Policies in Microsoft 365
  • Run Automated Investigations and Responses
  • Threat Hunting with Microsoft Threat Protection
  • Advanced Threat Hunting in Microsoft 365 Defender
  • Threat Analytics in Microsoft 365
  • Threat Issues using Microsoft Defender Reports

Module 26: Implement App Protection by Using Microsoft Defender for Cloud Apps

  • Microsoft Defender Cloud Apps
  • Microsoft Defender for Cloud Apps
  • File Policies in Microsoft Defender
  • Manage and Respond to Alerts in Microsoft Defender
  • Cloud Discovery in Microsoft Defender for
  • Troubleshoot Cloud Discovery in Microsoft Defender

Module 27: Implement Endpoint Protection by Using Microsoft Defender

  • Microsoft Defender for Endpoint
  • Microsoft Defender for Endpoint in Microsoft Intune
  • Onboard Devices in Microsoft Defender for Endpoint
  • Manage Endpoint Vulnerabilities with Microsoft Defender Vulnerability Management
  • Manage Device Discovery and Vulnerability Assessment
  • Reduce Threat and Vulnerability Exposure

Module 28: Implement Threat Protection by Using Microsoft Defender

  • Microsoft Defender for Office 365 Protection Stack
  • Investigate Security Attacks by Using Threat Explorer
  • Identify Cybersecurity Issues by Using Threat Trackers
  • Prepare for Attacks with Attack Simulation

Module 29: Data Governance Solutions in Microsoft Purview

  • Data Governance and Compliance in Microsoft Purview
  • Protect Sensitive Data with Microsoft Purview Information Protection
  • Govern Organisational Data Using Microsoft Purview Data Lifecycle Management
  • Minimise Internal Risks with Microsoft Purview Insider Risk Management
  • Microsoft Purview eDiscovery Solutions

Module 30: Archiving and Records Management in Microsoft 365

  • Archive Mailboxes in Microsoft 365
  • Enable Archive Mailboxes in Microsoft 365
  • Microsoft Purview Records Management
  • Implement Microsoft Purview Records Management
  • Restore Deleted Data in Exchange Online
  • Restore Deleted Data in SharePoint Online

Module 31: Retention in Microsoft 365

  • Retention by Using Retention Policies and Retention Labels
  • Compare Capabilities in Retention Policies and Retention Labels
  • Scope of Retention Policy
  • Principles of Retention
  • Implement Retention Using Retention Policies, Retention Labels, and eDiscovery Holds
  • Restrict Retention Changes by Using Preservation Lock

Module 32: Microsoft Purview Message Encryption

  • Microsoft Purview Message Encryption
  • Configure Microsoft Purview Message Encryption
  • Define Mail Flow Rules to Encrypt Email Messages
  • Add Organisational Branding to Encrypted Email Messages
  • Microsoft Purview Advanced Message Encryption

Module 33: Compliance in Microsoft 365

  • Plan for Security and Compliance in Microsoft 365
  • Plan Your Beginning Compliance Tasks in Microsoft Purview
  • Manage Your Compliance Requirements with Compliance Manager
  • Examine the Compliance Manager Dashboard
  • Analyse the Microsoft Compliance Score

Module 34: Implement Microsoft Purview Insider Risk Management

  • Insider Risk Management
  • Plan for Insider Risk Management
  • Insider Risk Management Policies
  • Create Insider Risk Management Policies
  • Investigate Insider Risk Management Activities and Alerts
  • Insider Risk Management Cases

Module 35: Implement Microsoft Purview Information Barriers

  • Microsoft Purview Information Barriers
  • Configure Information Barriers in Microsoft Purview
  • Examine Information Barriers in Microsoft Teams
  • Examine Information Barriers in OneDrive
  • Examine Information Barriers in SharePoint

Module 36: Microsoft Purview Data Loss Prevention

  • Examine Data Loss Prevention
  • Endpoint Data Loss Prevention
  • Examine DLP Policies
  • View DLP Policy Results
  • DLP Reports

Module 37: Implement Microsoft Purview Data Loss Prevention

  • Plan to Implement Microsoft Purview Data Loss Protection
  • Implement Microsoft Purview's Default DLP Policies
  • Design a Custom DLP Policy
  • Create a Custom DLP Policy from Template
  • Configure Email Notifications for DLP Policies
  • Configure Policy Tips for DLP Policies

Module 38: Implement Data Classification of Sensitive Information

  • Data Classification
  • Implement Data Classification in Microsoft 365
  • Explore Trainable Classifiers
  • Create and Retrain a Trainable Classifier
  • View Sensitive Data Using Content Explorer and Activity Explorer
  • Detect Sensitive Information Documents Using Document Fingerprinting

Module 39: Sensitivity Labels

  • Manage Data Protection Using Sensitivity Labels
  • What Sensitivity Labels Can Do?
  • Sensitivity Label's Scope
  • Apply Sensitivity Labels Automatically
  • Sensitivity Label Policies

Module 40: Implement Sensitivity Labels

  • Plan Your Deployment Strategy for Sensitivity Labels
  • Requirements to Create a Sensitivity Label
  • Create Sensitivity Labels
  • Publish Sensitivity Labels
  • Remove and Delete Sensitivity Labels

 

 

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Who should attend this Microsoft 365 Administrator Training MS102 Course?

This Microsoft 365 Administrator Training MS102 Course is designed for individuals who wants to develop expertise in managing and administering Microsoft 365. This training course is beneficial for the following professionals:

  • Microsoft 365 Administrators
  • IT Administrators
  • Network Administrators
  • Security Administrators
  • Cloud Engineers
  • Hybrid Environment Managers
  • IT Professionals

Prerequisites of the Microsoft 365 Administrator Training MS102 Course

There are no formal prerequisites for this Microsoft 365 Administrator Training MS102 Course. However, a basic understanding of IT concepts would be beneficial for the delegates.

Microsoft 365 Administrator Training MS102 Course Overview

Microsoft 365 is a suite of cloud-based productivity and collaboration tools offered by Microsoft. An administrator has the duty of contributing to the efficient operation of the company by making sure filings and documentation are kept up-to-date. With excellent administrators around the organisations, it can effectively configure, secure, and optimise Microsoft 365 environments for streamlined operations, improved data protection, and enhanced user experiences. Individuals will get indulged in various ways of configuring and customising the Microsoft 365 experience, managing users, licences, and mail contacts, and implementing client connectivity. Pursuing this training will lead individuals to efficiently manage users, licences, and data, enabling them to enhance productivity and collaboration within their teams. Gaining Microsoft 365 Administrator skills can boost career prospects for individuals and open up opportunities for career advancement, higher salaries, and the ability to work with cutting-edge cloud technologies.

The Knowledge Academy’s 5-day Training course provides delegates with in-depth knowledge and skills to effectively manage and administer Microsoft 365 environments. They will also learn about how to ensure smooth operations, enhanced security, and optimal utilisation of Microsoft 365 tools and services. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course.

Course Objectives

  • To attain in-depth knowledge about Microsoft 365 and its administrative roles
  • To effectively manage users, licences, and mail contacts in Microsoft 365
  • To learn how to deploy Apps for enterprises and analyse workplace data
  • To implement identity synchronisation and manage synchronised identities
  • To understand how to enhance user access security and mitigate threats
  • To explore data governance, compliance, and sensitive information protection

At the end of this training, delegates will be able to analyse workplace data and gain insights using Microsoft Viva Insights, enhance user access security, and mitigate threats. They will also be able to optimise tenant health, services, and administrative roles in Microsoft 365.

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What’s included in this Microsoft 365 Administrator Training MS102 Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Digital Delegate Pack

This exam will be available in May 2023. This exam measures your ability to accomplish the following technical tasks: deploy and manage a Microsoft 365 tenant; implement and manage identity and access in Azure AD; manage security and threats by using Microsoft 365 Defender; and manage compliance by using Microsoft Purview.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Microsoft 365 Administrator Training MS102 FAQs

Microsoft 365 is a suite of productivity and collaboration tools that includes applications like Word, Excel, PowerPoint, Outlook, and cloud-based services like OneDrive and SharePoint.
Microsoft 365 is important as it provides a comprehensive suite of productivity and collaboration tools, cloud services, and security features, enabling organisations to enhance productivity, streamline operations, foster teamwork, and protect their data and resources.
A Microsoft 365 Administrator is responsible for managing and maintaining the Microsoft 365 environment, including user management, license management, security settings, and configuring various services and applications.
As Microsoft 365 administrators, they get the opportunity to streamline operations, enhance collaboration, improve data security, ensure compliance, and effectively manage user accounts and licences within the Microsoft 365 environment.
In this Microsoft 365 Administrator Training MS102 course, you will learn how to configure and manage Microsoft 365 services, including user and licence management, group management, security settings, client connectivity, identity synchronisation, threat protection, data governance, and compliance.
This course is 5 days'
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Microsoft 365 Administrator Training MS102 certification in the United Kingdom starts from £3295
The Knowledge Academy is the Leading global training provider for Microsoft 365 Administrator Training MS102.

Why choose us

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

The Knowledge Academy are a Microsoft Silver Partner and are therefore fully accredited.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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