IATA Passenger Ground Services Training Course

Name: IATA Passenger Ground Services Training
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

IATA Passenger Ground Services Training - United Kingdom

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IATA Passenger Ground Services Training

Course Information

IATA Passenger Ground Services Training Course Outline

Module 1: Introduction to Airport and Airline Operations

Airport Operations
Airport Operational Database
Landside Operations
Airport Information Systems
Airport Management Software Solutions and Vendors
Airline Operations
Challenges in Day-To-Day Airline Operations

Module 2: Computer Reservations and Departure Control Systems Functions

What is a Computer Reservation System?
Functions of Computer Reservation System in the Travel Industry
Benefits of Travel Computer Reservation Systems
Departure Control System
Features of Departure Control System

Module 3: Passenger and Baggage Check-in Procedures

Passenger Baggage Rules
Carry on Package
- Weight and Size
- Sharp Objects
- Liquids, Aerosols, Gels and Powders
- Medical Supplies
- Portable Electronic Devices
- Where to Put Your Carry-on Baggage?
- Keeping Your Carry-on Baggage Secure
Checked Baggage
- Weight, Size and Number
- What Not to Pack in Checked Baggage?

Module 4: General Conditions of Carriage for Passengers and Baggage

Applicability
Tickets
Stopovers
Fares and Charges
Reservations
Check-In
Refusal and Limitation of Carriage
Baggage
Schedules, Cancellation of Flights
Refunds
Liability for Damage

Module 5: Dangerous Goods Regulations Awareness for Passenger

Introduction
Requirements and Recommendations
Classification
Discovery of Dangerous Goods in the Cabin
Prevention Strategies

Module 6: Handling Customer Interactions

Introduction to Customer Interaction Management
What is Customer Interaction Management Software?
Focusing on the Airline Customer Experience
Reduce the Stress of Waiting
Data-Driven Insights to Fuel Improvement

Module 7: Aviation Security

What is Aviation Security?
Who is Responsible for Aviation Security?
Security Risks and Threats to Civil Aviation
Security Management System
Benefits of a Security Management System
Key Elements of a Security Management System
How to Implement Security Management System?

Who should attend this IATA Passenger Ground Services Training Course?

The IATA Passenger Ground Services Training Course is designed for individuals interested in pursuing a career in Passenger Ground Services within the aviation industry. This course is beneficial for various professionals including:

Airport Ground Staff
Customer Service Representatives
Airport Operations Staff
Airlines and Ground Handling Employees
Airport Management Trainees
Frontline Service Professionals
Airport Security Members
Airport Communication Specialists

Prerequisites for the IATA Passenger Ground Services Training Course

There are no formal prerequisites for attending this IATA Passenger Ground Services Course.

IATA Passenger Ground Services Training Course Overview

The IATA Passenger Ground Services Course offers essential knowledge and skills for professionals in the aviation industry responsible for passenger services on the ground. With the aviation sector experiencing continuous growth, ensuring efficient passenger handling is paramount to the industry's success.

This course is crucial for professionals involved in airport operations, ground handling, and customer service within the aviation industry. Mastery of Passenger Ground Services ensures safe and seamless passenger experiences, compliance with international standards, and the ability to meet the evolving needs of travelers. It's particularly relevant for those who seek to excel in roles related to passenger services.

The Knowledge Academy's 1-day training equips delegates with practical skills to manage passenger services effectively. Delegates will learn how to handle passengers, baggage, and flight operations efficiently, enhancing the overall airport experience. This training not only fosters career growth but also contributes to improved passenger satisfaction and operational excellence within the aviation industry.

Course Objectives:

To understand passenger service principles and standards
To efficiently handle passenger check-in and boarding processes
To manage baggage services and handling procedures
To ensure safety and security compliance in passenger services
To optimise airport and ground operations
To enhance passenger satisfaction through exceptional service

Upon completion, delegates will possess the expertise to manage passenger services seamlessly, ensuring traveler satisfaction and contributing to the success of aviation operations.

What’s included in this IATA Passenger Ground Services Training Course?

World-Class Training Sessions from Experienced Instructors
IATA Passenger Ground Services Training Certificate
Digital Delegate Pack

Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

IATA Passenger Ground Services Training FAQs

What is ground handling services at the airport?

The term ground handling in IATA Passenger Ground Services refers to a broad variety of services offered to promote an airplane journey or aircraft ground repositioning. It includes check-in counter services for passengers departing on the client airlines.

What are the pre-requisites?

There are no formal prerequisites for attending this IATA Passenger Ground Services Training Course.

Who should attend this course?

The Knowledge Academy designed this training course to be suitable for anyone who provides passenger services to airport operators and wants to start a career as a Passenger Service Agent.

What is the importance of ground handling in airports

What is the importance of ground handling in airports?

Aircraft handling and marshalling, aircraft servicing, cleaning, and catering, fuel supply and provision, aircraft maintenance, and passenger and crew ground services are the importance of ground handling in airports.

What is the duration of this course?

This course is [ ] day(s)

What are responsibilities of airport ground handling staff?

Unload/load freight and baggage, monitor safety of the passengers, sort freight and baggage, service the interiors of aircraft, wash exterior of aircraft, and repair mechanical faults in the aircraft are the responsibilities of airport ground handling staff.

How this training be beneficial for delegates?

At the end of this training, delegates will be able to handle how computer reservations and departure control systems operate. They will also be able to learn about the latest technological innovations which will boost their career opportunities.

What will I learn in this IATA Passenger Ground Services Training course?

In this IATA Passenger Ground Services Training course, you will learn about data-driven insights to fuel improvement, security management system, requirements and recommendations in dangerous good regulation awareness, airline customer experience, and many other essential concepts.

What is the cost/training fees for IATA Passenger Ground Services Training certification in the United Kingdom?

The price for IATA Passenger Ground Services Training certification in the United Kingdom starts from £995

Which is the best training institute/provider of IATA Passenger Ground Services Training in the United Kingdom?

The Knowledge Academy is the Leading global training provider for IATA Passenger Ground Services Training.

What are the best IATA Training courses in the United Kingdom?

Please see our IATA Training courses available in the United Kingdom

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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IATA Passenger Ground Services Training - United Kingdom

Course Information

IATA Passenger Ground Services Training Course Outline

Who should attend this IATA Passenger Ground Services Training Course?

Airport Communication Specialists

Prerequisites for the IATA Passenger Ground Services Training Course

IATA Passenger Ground Services Training Course Overview

What’s included in this IATA Passenger Ground Services Training Course?