Assertiveness Skills Training Course

Name: Assertiveness Skills Training
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

Assertiveness Skills Training - United Kingdom

Course Information

Assertiveness Skills Training Course Outline

Module 1: Introduction to Assertiveness Skills

Benefits of Being Assertive
Assertiveness and Conflicts
Conflict Resolution Model
Mode
What Does It Mean to Be Assertive?
Rules of Assertion
When to Be Assertive
Being Assertive in the Workplace

Module 2: Getting Your Point Across

Presenting Clear Messages
Ending Conversations
Gaining Confidence
Tools

Module 3: Dealing with Difficulty

Handling Difficult People and Situations
Art of Saying No
Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

Managing Emotions
Dealing with Someone Else’s Emotions

Module 5: Handling Difficult Situations

Dealing with Difficult People and Situations
CLASS Technique
How to Keep Calm in Challenging Situations?
Breathing Exercises

Assertiveness Skills Training Course Overview

Assertiveness is a critical aspect of effective Communication Skills, playing a key role in both personal and professional interactions. This course offers a comprehensive exploration of assertive communication, teaching participants how to express themselves confidently and respectfully. Understanding the balance between passive and aggressive communication is crucial in today’s diverse and dynamic work environments.

Professionals across all sectors can benefit from mastering assertiveness. Especially beneficial for team leaders, managers, and customer-facing roles, this training empowers individuals to communicate their needs and opinions clearly and constructively. Mastering assertiveness is pivotal for those aiming to lead, negotiate, and collaborate effectively, enhancing both workplace relationships and productivity.

The Knowledge Academy’s 1-day course provides practical strategies and tools to apply assertiveness in various scenarios. Delegates will learn to identify their communication style, handle conflicts with poise, and assert themselves in challenging situations. This training is an excellent opportunity to refine one’s communication skills, leading to more effective and positive interactions at work.

Course Objectives:

To understand the principles of assertive communication and its importance
To distinguish between assertive, aggressive, and passive communication styles
To develop techniques for expressing opinions and needs assertively
To enhance conflict resolution skills through assertiveness
To build confidence in handling challenging conversations
To apply assertive communication in professional and personal contexts

Upon completing this course, delegates will possess enhanced communication skills, enabling them to navigate various interpersonal scenarios with greater confidence and effectiveness. They will leave better equipped to foster positive relationships and create a more collaborative and respectful work environment.

What’s included in this Assertiveness Skills - How and When to be Assertive Training Course?

World-Class Training Sessions from Experienced Instructors
Assertiveness Skills - How and When to be Assertive Certificate
Digital Delegate Pack

Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

He was honestly great, bubbly and very knowledgeable - but also interested in us as individuals and what might specifically help us.

Lynsey Garoghan

The trainer was very thorough, diplomatic, and friendly, thanks! I was signposted some useful links and tools to explore for further reading.

Angharad Gibson

was great

Alicja Bialonska

Assertiveness Skills Training FAQs

What is Assertiveness?

Assertiveness is the ability to express one's feelings, beliefs, and needs directly and respectfully, without infringing on the rights of others. It's a balanced communication style that avoids passive or aggressive behaviours.

What are the benefits of being assertive?

Being assertive allows for clear and honest communication, reducing misunderstandings and fostering positive relationships. It empowers individuals to stand up for their needs and rights, leading to greater self-confidence and emotional well-being. Assertiveness also aids in conflict resolution, making it easier to find mutually beneficial solutions.

What is the importance of assertive communication in the workplace?

Assertive communication is crucial in the workplace as it contributes to a clear and straightforward expression of needs and ideas, aids in conflict resolution, helps in professional development, and maintains an atmosphere of respect among colleagues.

What are the objectives of this Assertiveness Skills Course?

This Assertiveness Skills Training Course aims to explain the difference between Assertive and Aggressive behaviour, to help delegates make a positive first impression, to turn negative thoughts into positive ones, to choose assertive vocabulary, to tailor your body language and tone, to say no assertively and to manage criticism from others.

What are the characteristic features of this Assertiveness Skills Training Course?

Assertive people are confident in themselves and their abilities, respectful of the opinions of others, able to validate other people's feelings, good listeners, and able to solve problems and compromise. In other words, they can communicate their needs and wants clearly and directly while still respecting the rights and feelings of others. They are also able to work through conflict and find mutually agreeable solutions.

What is the main goal of this Assertiveness Skills Course?

Assertiveness Training teaches people how to identify and express their needs, wants, and opinions in a way that is respectful of themselves and others. This type of training is tailored to the specific needs of each participant, and it can help people overcome challenges in various situations.

Who needs Assertiveness Skills Training ?

Assertiveness Skills Courses are beneficial for individuals across various professions and industries who aim to communicate effectively, express their needs confidently, and navigate interpersonal interactions with clarity and respect.

What are the techniques used in Assertiveness Training Course?

There are a variety of techniques that can be used in this training. Some of the most common techniques in Assertiveness Skills Course includes role-playing exercises, group discussions, individual exercises, case studies, and more.

What are the career options after completing the Assertiveness Skills Training

After completing this Assertiveness Skills Training, individuals can pursue careers in leadership roles, conflict resolution, or communication consulting. They may also find opportunities in human resources or coaching to help others develop assertiveness.

What are the topics covered in the Assertiveness Skills Certification?

The topics covered in this course include the benefits of being assertive, the rules of assertion, presenting and ending conversations effectively, handling difficult people and situations, managing emotions, and more.

What will I learn in this Assertiveness Skills Certification Course?

Delegates in the Assertiveness Skills Training will gain insights into the significance of cultivating assertiveness, understanding the appropriate timing and methods for expressing assertiveness, effective communication, handling challenging situations and individuals, managing emotions, and other relevant topics.

What is the cost/training fees for Assertiveness Skills Training certification in the United Kingdom?

The price for Assertiveness Skills Training certification in the United Kingdom starts from £995

Which is the best training institute/provider of Assertiveness Skills Training in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Assertiveness Skills Training.

What are the best Communication Skills Course courses in the United Kingdom?

Please see our Communication Skills Course courses available in the United Kingdom

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on Communication Skills Course?

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.

Book now

BIGGEST CHRISTMAS SALE !

Assertiveness Skills Training - United Kingdom

Course Information

Assertiveness Skills Training Course Outline

Assertiveness Skills Training Course Overview

What’s included in this Assertiveness Skills - How and When to be Assertive Training Course?

Ways to take this course

Highly experienced trainers

State of the art training venues

Small class sizes

Great value for money

Tailored learning experience

Maximise your training budget

Team building opportunity

Monitor employees progress

What our customers are saying

Lynsey Garoghan

Angharad Gibson

Alicja Bialonska

Assertiveness Skills Training FAQs

Why choose us

Best price in the industry

Many delivery methods

High quality resources

Related courses

Looking for more information on Communication Skills Course?

Get a custom course package

Limited budget?