Dealing with Difficult People Training Course

Name: Dealing with Difficult People
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

Dealing With Difficult People - United Kingdom

Course Information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

What is Conflict?
Types of Conflict Events
What are Difficult People?
Types of Difficult People
Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

How to Implement Conflict Resolution Methods
Behaviours Needed for Conflict Resolution
Conflict Resolution Approaches – Win/Win Vs Compromise
Responses to Conflict
Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

Assertive Behaviour
Non-assertive Behaviour
Aggressive Behaviour
Benefits of Being Assertive
Working Towards Solving the Problem, not Attacking the Person
Assertive in Different Types of Conflict Situations
Why Conflict Arises?

Module 4: Effective Communication Techniques

Non-verbal Communication
Listening is Key
Tips for Approaching and Communicating with Difficult People

Who should attend this Dealing with Difficult People Training Course?

Attending the Dealing with Difficult People Course can significantly enhance your skill set for effectively handling challenging individuals and successfully resolving conflicts. This course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this course:

Project Managers
Supervisors
Team Leaders
Sales Representatives
Customer Service Executives
Human Resources (HR) Professionals
Senior Managers

Prerequisites of the Dealing with Difficult People Training Course

There are no formal prerequisites for this Dealing with Difficult People Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives:

To understand the dynamics of difficult interactions
To develop communication strategies for challenging situations
To learn techniques for maintaining composure under pressure
To enhance conflict resolution and negotiation skills
To build empathy and understanding in dealing with varied personalities
To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

What’s included in this Dealing with Difficult People Training Course?

World-Class Training Sessions from Experienced Instructors
Dealing With Difficult People Certificate
Digital Delegate Pack

Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

Dealing with Difficult People FAQs

Where can I attend this Dealing with Difficult People course?

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.

Are there any prerequisites?

There are no prerequisites for enrolling on this Dealing with Difficult People course.

Is there an examination?

No, delegates do not need to take an examination to pass this Dealing with Difficult People course.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Dealing with Difficult People certification in the United Kingdom?

The price for Dealing with Difficult People certification in the United Kingdom starts from £995

Which is the best training institute/provider of Dealing with Difficult People in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.

What are the best Personal Development Courses courses in the United Kingdom?

Please see our Personal Development Courses courses available in the United Kingdom

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water