Customer Service Training Course

Name: Exceptional Customer Service Training
Brand: The Knowledge Academy
Rating: 4.9 (38503 reviews)

Exceptional Customer Service Training - United Kingdom

Course Information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Managers
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives:

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this course, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

Mr Stefano Piazza has been very professional and competent . All the points of the schedule have been discussed all together .

Monica Regio

Stefano is the right person in the right moment. He transmitted the topics in a funny way, focusing on our reality.

Isabel Lavia

The trainer was very good made it enjoyable, kept us all engaged in the learning.

Julie Oconnor

Exceptional Customer Service Training FAQs

What does the term Customer Service mean?

The term Customer Service refers to the range of activities and assistance provided by a business to its customers before, during, and after a purchase, with the aim of meeting their needs, addressing inquiries, and ensuring overall satisfaction.

What are the objectives of Customer Service Training?

The objectives of training in Customer Service include enhancing communication skills, improving product knowledge, fostering empathy and problem-solving abilities, promoting a customer-centric mindset, and ultimately ensuring that employees can provide high-quality service to meet and exceed customer expectations.

Is pursuing a career in Customer Service a favourable option?

Yes, pursuing a career in Customer Service can be a favourable option as it provides opportunities to develop valuable communication and problem-solving skills, contribute to customer satisfaction, and offers a diverse range of roles in various industries, contributing to professional growth and job satisfaction.

What are the five advantages of Customer Service?

Customer Service offers advantages such as increased customer satisfaction, repeat business, positive word-of-mouth, effective problem resolution, and a competitive edge in the market. It plays a crucial role in building lasting relationships and enhancing a company's overall reputation.

What skills are essential for individuals working in Customer Service?

Essential skills for individuals working in Customer Service include effective communication, empathy, problem-solving abilities, patience, and adaptability. These skills are vital for providing excellent service, addressing customer needs, and maintaining positive interactions.

Are there any prerequisites for this Customer Service Certification Training?

There are no formal prerequisites for attending this Customer Service Course.

What is the duration of this course?

This Customer Service Course spans for 1 day.

What is included in this Customer Service Course?

This course comprises world-class training sessions led by experienced instructors, and upon completion, participants receive an Exceptional Customer Service Certificate and a digital delegate pack.

Will I receive a certification upon completing this Customer Service Training Certification?

Yes, upon course completion, the delegates will get a certificate that will validate their newly gained skills and knowledge.

What will I learn in the Customer Service Training Course?

In the Customer Service Course, participants will acquire essential skills such as effective communication, problem-solving, and empathy, ensuring they are well-equipped to provide exceptional service.

What is the cost/training fees for Exceptional Customer Service Training certification in the United Kingdom?

The price for Exceptional Customer Service Training certification in the United Kingdom starts from £995

Which is the best training institute/provider of Exceptional Customer Service Training in the United Kingdom?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in the United Kingdom?

Please see our Personal Development Courses courses available in the United Kingdom

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water