PeopleCert, on behalf of Axelos
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
Courses
01344203999 Available 24/7
close
Press esc to close
close
Fill out your contact details below and our training experts will be in touch.
If you wish to make any changes to your course, please
log a ticket and choose the category ‘booking change’
close
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
close
Press esc to close
Back to Course Information
Back to course information
Thank you for your enquiry!
One of our training experts will be in touch shortly to go overy your training requirements.
Thank you for your enquiry!
One of our training experts will be in touch shortly to go over your training requirements.
Module 1: Introduction to Salesforce Service Cloud
Module 2: Salesforce Objects
Module 3: Data Security
Module 4: Process Builder
Module 5: Visualforce
The SalesForce Service Cloud Training Course is designed for individuals who wish to enhance their expertise in managing customer service and support processes using the SalesForce Service Cloud platform. This course can benefit a wide range of professionals, including:
There are no formal prerequisites for attending this SalesForce Service Cloud Training Course.
Salesforce Service Cloud Training offers a deep dive into one of the most dynamic and powerful customer service platforms available today. Its relevance lies in the platform's ability to streamline customer service processes, enhance customer satisfaction, and drive efficient case resolution, making it an indispensable tool in the modern customer service landscape.
This training is crucial for customer service managers, IT professionals, and Salesforce administrators aiming to leverage Salesforce Service Cloud to its full potential. Understanding how to navigate and utilise this platform is essential for those who wish to enhance their organisation's customer service experience and increase operational efficiency.
The Knowledge Academy’s 1-day Salesforce Service Cloud Training is designed to impart practical, hands-on experience with the platform. Delegates will learn through real-world scenarios, enabling them to apply the skills acquired immediately in their professional roles. This training offers a concise yet comprehensive understanding, perfect for busy professionals.
Course Objectives:
Upon completing the Salesforce Service Cloud Training, delegates will have a robust understanding of the platform, empowering them to improve their organisation's customer service efficiency and effectiveness. They will be equipped with the skills needed to make impactful changes and drive customer satisfaction.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Back to course information
We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.
If you miss out, enquire to get yourself on the waiting list for the next day!
