ITIL® 4 Specialist: High Velocity IT Training - United Kingdom

ITIL® 4 Specialist Certification: High Velocity IT Training Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

• Introduction to ITIL® 4: High-Velocity IT (HVIT)
• ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

• High-Velocity IT
• Digital Technology
• Operational Technology
• Digital Organisation
• Digital Transformation
• IT Transformation
• IT Transformation – Model 1
• IT Transformation – Model 2
• IT Transformation – Model 3
• IT Transformation
• Digital Products and Services
• High-Velocity IT Objectives
• Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

• Mapping Operating Models
• Digital Products Lifecycles
• ITIL Service Value Chain
• Service Value Chain Activities and DevOps
• Service Consumer
• Service Consumer’s Perspective
• Interacting Service Value Chains
• Example Service Value Streams Referring to Service Value Chain Activities
• Value Streams

Module 4: Four Dimensions of Service Management

• Four Dimensions of Service Management Including the Six PESTLE Factors
• Organisation and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• External Factors Streams and Processes

Module 5: High-Velocity IT Culture

• Key Behaviour Patterns
• Accept Ambiguity and Uncertainty
• Trust and Be Trusted
• Continually Raise the Bar
• Help Get Customers’ Jobs Done
• Commit to Continual Learning
• Models and Concepts of HVIT Culture
• Models and Concepts and Related Key Behaviour Patterns
• Purpose
• Ethics
• Why Ethics is Important?
• Education
• Organisational Design
• Habits and the Role of Failure
• Ethics and Artificial Intelligence
• Techno-Ethics (Tethics) Topics for Discussion
• Safety Culture
• Lean Culture
• Elements of Lean Culture
• ITIL® Continual Improvement Model
• Toyota Kata
• OODA Loop
• Key Characteristics of High-Velocity IT
• Lean
• Agile
• Resilient
• Continuous
• Combining HVIT Characteristics to Co-Create Value
• Design Thinking
• Working in Complex Environments
• Complexity Thinking
• Cynefin Framework

Module 6: High-Velocity IT Techniques

• High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

• Techniques for Valuable Investments
• Prioritisation Techniques
• Cost of Delay
• Buy/Hold/Sell
• Other Techniques
• Minimum Viable Products and Services
• Practices for Which Minimum Viable Product is Relevant
• Product or Service Ownership
• Practices for Which Product or Service Ownership is Relevant
• A/B Testing
• Practices for Which A/B Testing is Relevant
• Portfolio Management
• Relationship Management

Module 8: Techniques for Fast Development

• Infrastructure as Code
• Practices for Which Infrastructure as Code is Relevant
• Loosely Coupled Information System Architecture
• Practices for Which Loosely Coupled Information System Architecture is Relevant
• Reviews
• Retrospectives
• Practices for Which Retrospectives Are Relevant
• Blameless Post-Mortems
• Practices for Which Blameless Post-Mortems Are Relevant
• Continual Business Analysis
• Faster Value Realisation with an Iterative Approach
• Practices for Which Continual Business Analysis is Relevant
• Continuous Integration, Continuous Delivery, and Continuous Deployment
• Practices for Which CI/CD are Most Relevant
• Continuous Testing
• Types of Software Testing
• Practices for Which Continuous Testing is Most Relevant
• Kanban
• Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

• Techniques for Resilient Operations
• Technical Debt
• Practices for Which Technical Debt is Relevant
• Chaos Engineering
• Chaos Monkey
• Practices for Which Chaos Engineering is Relevant
• Definition of Done
• Definition of Ready
• Practices for Which the Definition of Done is Relevant
• Version Control
• AIOps
• Practices for Which AIOps is relevant
• ChatOps
• Practices for Which ChatOps is Relevant
• Site Reliability Engineering
• Practices for Which SRE is Relevant
• Service Continuity Management
• Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

• Service Experience
• Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

• DevOps Audit Defense Toolkit
• Practices for Which the DevOps Audit Defense Toolkit is Relevant
• DevSecOps
• Practices for Which DevSecOps is Relevant
• Peer Review
• Practices for Which Peer Review is Relevant
• HVIT Summary