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Module 1: Understand How Customer Journeys are Designed
Module 2: How to Target Markets and Stakeholders?
Module 3: How to Foster Stakeholder Relationships?
Step 2: Engage
Module 4: How to Shape Demand and Define Service Offerings?
Module 5: How to Align Expectations and Agree Details of Services?
Module 6: How to Onboard and Offboard Customers and Users?
Module 7: How to Act Together to Ensure Continual Value Co-Creation?
Module 8: How to Realise and Validate Service Value?
This ITIL® 4 Specialist: Drive Stakeholder Value Training Course is designed for anyone who wants to learn how to improve the way their organisation delivers value to its stakeholders. This certification course is especially beneficial for these professionals:
The most important prerequisite of this ITIL® 4 Training Course is holding an ITIL® 4 Foundation Certificate in IT Service Management.
This ITIL® 4 Specialist: Drive Stakeholder Value Certification Course is targeted towards ITSM practitioners responsible for managing and integrating stakeholders, especially those focusing on customer journey experience, and fostering relationships with partners and suppliers.
This ITIL Certification Course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training covers all types of engagement and interaction which occurs between a service provider and their customers, users, suppliers, and partners. The ITIL 4 Specialist: Drive Stakeholder Value exam is included.
Key topics covered include SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.
The ITIL® 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
I liked the trainer, but I don't really have conversations with people where I recommend specifc trainers. It's just not a thing that comes up in conversation, anyway I am putting a 10 here just so I don't mees up the trainers stats.
Clear, knowledgeable delivery with some great real life scenarios to reinforce the learning
The instructor was very engaging and detailed in his delivery of the material. His patience in walking instead of running when it was evident that not all the attendees were on the same page was appreciated, and the review session at the end of each day were incredibly helpful in cultivating a functional understanding of the concepts discussed, so much so that the other attendees were all vocal about their appreciation.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Foundation Certification Course£1595
ITIL® 4 Specialist: Create Deliver and Support CDS£1995
ITIL® 4 Specialist: Drive Stakeholder Value DSV£1995
Total without package: £9575
Package price: £5795 (Save £3780)