CHAMPS2® Foundation & Practitioner - United Kingdom

CHAMPS2® Foundation and Practitioner Course Outline

The content of this course combines the CHAMPS2® Foundation and Practitioner levels under one 4-day period.

Module 1: Transformational Change

• What is a Transformation?
• Business Transformation Means
• Transforming the Postal Service
• Why Transform?
• What are we Transforming?
• What We May Want to Achieve?
• Transformation Journey
• Vision Statements
• Transformation Success Stories 
• How Did they do it?

Module 2: Introduction to CHAMPS2®

• Lot Has to Transform
• Why Do We Need a Method?
• CHAMPS2®: A Common-Sense Approach
• Scaling CHAMPS2®
• Applying CHAMPS2® to Programme Structure
• Tailoring CHAMPS2®– Quality Management Framework
• Using Quality Management Products
• CHAMPS2®Gates
• CHAMPS2® Vs Project/Programme Management

Module 3: Orientation to CHAMPS2®Phases

• Transformation Initiation and Visioning
• Shaping and Planning
• Design
• Service Creation and Realisation
• Proving and Transition
• Stabilisation
• Benefits Realisation
  • What is it About?
  • Realise Benefits and Continuous Improvement
  • What Difference the Change Will Make?
  • Why Benefits are Important?
  • Benefits Lifecycle and Tracking Benefits

Module 4: Tools and Approaches

• Transformation Journey
• A Common Sense Approach
• Transformation Initiation
• Visioning
• Shaping and Planning
• Design
• Service Creation and Realisation
• Proving and Transition
• Stabilisation
• Benefits Realisation
• Benefits Lifecycle
• CHAMPS2® Phases

Module 5: Solution Evolution

• Solution Design
• Specifications
• Make it Work
• Put the Solution into Live Operation
• Processes, Organisation, and Technology

Module 6: Evolution of Business Processes

• Process Decomposition
• Create Supporting Products
• Verify Processes
• Process Development Across the Phases
• Evolution of the Organisation
• Role/Job Design

Module 7: Implement Organisation Structure

• Organisation Development Across the Phases
• Evolution of Technology
• Development and Testing
• Put the Solution into Live Operation
• Technology Development Across the Phases
• Transformation Products
• CHAMPS2® Control Section
• CHAMPS2® Gates
• Roles and Responsibilities
• Design Authorities

Module 8: CHAMPS2® Strategies

• Governance
• Milestone Products
• Evolution of the Business Case
• Service Creation
• Solution Implementation

Module 9: Benefits Management

• Why Benefits are Important?
• Types of Benefits and Their Importance 
• Benefits Lifecycle
• Benefits Management
• Benefits Realisation Plan
• Benefit Card
• Benefits Management Governance

Module 10: Stakeholder Management

• Stakeholders, Change, and Compliance
• Stakeholder Activities and Messages
• Change Impact
• Communication
• Compliance

Module 11: Quality Management

• Quality Management Framework
• Phase Quality Plan
• Product Quality Plan
• Phase Exit Criteria Checklist
• Achieving Quality