SIAM™ Training - United Kingdom

Who should attend this SIAM™ Foundation Training Course?

This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:

• Service Integration Managers
• Service Delivery Managers
• Project Managers
• IT Managers
• Change Managers

Prerequisites of the SIAM™ Foundation Training Course

There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course. 

SIAM™ Foundation Training Course Overview

Service Integration and Management, formerly known as SIAM™, is a widely-accepted methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organisation. SIAM™ framework helps organisations to collaborate seamlessly to reduce service complexity and improve their service experience. This training course will help learners establish a SIAM™ ecosystem to organise the organisation's resources better. It allows individuals to concentrate on end-to-end value and identify all supporting service providers to get the maximum customer value. Holding the skills of service providers and integrators will help individuals to excel in highly reputed jobs and upgraded salaries.

In this 2-day SIAM™ Foundation training course, delegates will learn to apply the framework for integrated service management for many service providers. During this training, they will learn about the SIAM roadmap for implementing SIAM as a component of an organisation's operating model. They will also learn about challenges associated with measuring success and how to mitigate them effectively. Our highly professional trainer with years of experience in such courses will conduct this training and help delegates to gain a comprehensive understanding of SIAM™ concepts.

Course Objectives

• To manage multiple vendors to accomplish organisational goals
• To outline the purpose and value of the SIAM™ approach
• To encourage suppliers to work together in an innovative way
• To ensure that the customer organisation gets maximum value from its service providers
• To get familiar with the measurement practices of enabling and reporting on end-to-end services
• To understand the benefits of adopting SIAM™ to improve service quality

At the end of this training course, delegates will be able to apply a framework for integrated service management across multiple service providers. They will also be able to reduce the risks associated with integrated services and improve the organisation's service provision successfully.

What’s included in this SIAM™ Foundation Training Course?

• SIAM™ Foundation Examination
• World-class training sessions from Experienced Instructors
• SIAM™ Foundation Certificate 
• Digital Delegate pack consisting of course notes and exercises

SIAM™ Foundation Exam Information

The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Mark: 65% 
• Duration: 1 hour  
• Open Book/ Closed Book: Closed Book