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Module 1: Concepts and Challenges Across the Service Value System
Module 2: How to Use a ‘Shift-Left’ Approach?
Module 3: How to Plan and Manage Resources in the Service Value System?
Module 4: Use and Value of Information and Technology Across the Service Value System
Module 5: How to Use a Value Stream to Design, Develop and Transition New Services?
Module 6: How ITIL® Practices Contribute to a Value Stream for a New Service?
Module 7: How ITIL® Practices Contribute to a Value Stream to Provide User Support?
Module 8: How ITIL® Practices Contribute to a Value Stream for User Support?
Module 9: How to Co-Ordinate, Prioritise, and Structure Work and Activities to Create, Deliver, and Support Services?
This ITIL® 4 Specialist: Create, Deliver and Support Course is designed for IT practitioners and leaders who are involved in the creation, delivery, and support of digital products and services. This ITIL Certification Training is beneficial for a variety of professionals such as:
Candidates must have the ITIL® 4 Foundation Certificate to study this ITIL® 4 Specialist: Create, Deliver, and Support Course.
This ITIL Course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of ITIL Certification Training covers ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included.
This ITIL® 4 Specialist: Create, Deliver and Support Course is targeted towards practitioners of IT Service Management who manage the operation and end-to-end delivery of IT-enabled and digital products and services. The ITIL Course will be followed by an exam which will lead to the ITIL® 4 Specialist Create, Deliver and Support certificate.
The ITIL® 4 Specialist: Create, Deliver and Support CDS exam is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. The exam information is as follows:
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Great trainer, went at my pace and was happy to have discussions which helps breaks down the constant slides.
Our trainer, Keith Colvin was extremely cordial thoroughout tge training sessions. His knowledge and experience is vast and admirable. Hos method of training with live and practical example is what makes me more respectful towards him. I would like to reach him out again whenever I get the opportunity.
EVE0151326: ITIL® 4 Specialist: Create Deliver And Support Trainer: Keith Colvin Such an experienced trainer with solid knowledge in what he teaches others. All topics were crisp and clear, giving me confidence that I would pass the exam. It is appreciated that he went far beyond to break down the topic with real-world examples, and it is a great opportunity for me to learn the course from Keith. I would strongly suggest this tutor to anyone interested in learning ITIL ideas. God bless you. Thank you, Karthik Parthiban
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Foundation Certification Course€1895
ITIL® 4 Specialist: Create Deliver and Support CDS€2295
ITIL® 4 Specialist: Drive Stakeholder Value DSV€2295
Total without package: €11075
Package price: €6695 (Save €4380)