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Module 1: Introduction and Key Concepts
Module 2: Strategy and Direction
Module 3: Assessment and Planning
Module 4: Introduction to Value Stream Mapping
Module 5: Measuring and Reporting
Module 6: Measurement and the Four Dimensions
Module 7: Continual Improvement
Module 8: Communication and Organisational Change Management (OCM)
Module 9: Basic of Organisational Change Management (OCM)
Module 10: Developing a Service Value System
This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This training course is especially beneficial for these professionals:
Since this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced level course, holding an ITIL® 4 Foundation Certification is a strict prerequisite. Delegates are recommended to have some work experience in IT Service Management as well.
ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organisational transformation, and continuously improves businesses.
This ITIL® 4 Strategist Direct, Plan and Improve Course is targeted towards managers of all levels involved in shaping direction and strategy or developing a continually improving team. And having the required knowledge and skills of using ITIL® 4 will help individuals to get desired job profiles in prominent organisations with
In this 2-day ITIL® 4 Strategist: Direct, Plan and Improve DPI Training Course, delegates will gain in-depth knowledge on how to build and run an organisation in a continuous improvement cycle by using various best-practices and established process model. They will learn various topics such as operating models, identify assessment objectives, types of measurements, direct, plan, and improve value streams and practices, nature, scope, benefits of OCM, and many more. The Knowledge Academy's highly experienced expert trainers will provide this ITIL ® Certification Course and help you to take up your career in this field.
Course Objectives:
At the end of this ITIL Certification Course, delegates will be able to build and run an organisation in a continuous improvement cycle by using various best-practices and proven process models. They will be able to use the appropriate methods and techniques to DPI value streams and practices to ensure and utilise feedback.
If delegates are interested in upgrading their knowledge and skills to ITIL® 4, then they can choose from our wide range of courses, including ITIL® 4 Foundation, ITIL® 4 Specialist: Create Deliver And Support CDS, ITIL® 4 Specialist: Drive Stakeholder Value DSV, ITIL® Foundation And Practitioner and more certification courses from our ITIL® Certification Training section.
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
Mr. Sanky was excellent and kept us engaged throughout the sessions. He backed up his training with real time examples which help us to relate and understand the topic better. Thank You.
Very engaging. Gives context and examples for each of the concepts. Easy to understand. Happy to answer questions and explain further. Great to have the sample questions in between too.
Fantastic Trainer - Keith Colvin is pure class and knows his stuff.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
ITIL® 4 Foundation Certification Course€1895
ITIL® 4 Specialist: Create Deliver and Support CDS€2295
ITIL® 4 Specialist: Drive Stakeholder Value DSV€2295
Total without package: €11075
Package price: €6695 (Save €4380)
Total without package: €4590
Package price: €2795 (Save €1795)