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Online Instructor-led (2 days)
Online Self-paced (16 hours)
SIAM™ Professional Training Exam
Domain 1: Discovery and Strategy
Module 1: Design the Elements of SIAM Governance Framework
Module 2: Analyse the Current Situation
Module 3: Define the Key Elements of a SIAM Strategy
Domain 2: Plan and Build
Module 4: Design a Detailed SIAM Model
Module 5: Plan for a SIAM Implementation
Domain 3: Implement
Module 6: How Different Scenarios Can Support a SIAM Implementation?
Module 7: Apply Ongoing Change Management
Domain 4: Run and Improve
Module 8: Operate, Assure, and Improve a SIAM Ecosystem
Domain 5: SIAM Practices
Module 9: Apply SIAM Practices
(344 remaining)
This SIAM™ Professional Training Course is designed for individuals who require a deeper understanding of the implementation of service integration and management practices within complex multi-service provider environments. The professionals who can benefit from this course include:
There are no formal prerequisites for attending this SIAM™ Professional Course.
Service Integration and Management (SIAM) is a method of managing many service providers by integrating them so that they may work together to provide significant value to the clients. The primary goal of SIAM is to combine interdependent services from multiple internal and external service providers into end-to-end services that are appropriate for company needs. It helps organisations access expertise across a broader range of suppliers. Studying the training course will help learners to comprehend the detailed knowledge of the SIAM model and work with the SIAM ecosystem. Having the capabilities of service integrators and providers will enable individuals to undertake various international job opportunities.
This 2-day SIAM™ Professional Training course provides delegates with a comprehensive knowledge of Service Integration and Management (SIAM). During this training, they will learn to interpret the principles and policies for roles and responsibilities to support business goals and existing contracts. They will also learn to select a performance measurement and reporting framework, including metrics to provide information. Our highly professional trainer with years of experience in teaching such courses will conduct this training course and help you understand SIAM completely.
Course Objectives
After attending this SIAM™ Professional Training course, delegates will be able to design the detailed SIAM model for managing the services received from multiple IT delivery towers. They will also be able to apply SIAM practices for ongoing capability assessment and succession planning.
The SIAM™ Professional Exam assesses participants' understanding of SIAM™ principles and practices. This certification focuses on evaluating an individual's knowledge of effectively managing and integrating multiple service providers to deliver seamless and value-driven services to the organisation. The format of the exam is as follows:
Online Instructor-led (2 days)
Online Self-paced (16 hours)
SIAM™ Foundation Training Exam
Domain 1: Introduction to SIAM™
Module 1: SIAM™ Fundamentals
Module 2: SIAM™ Layers and Structures
Domain 2: SIAM™ Implementation Roadmap
Module 3: SIAM™ Implementation Key Stages
Domain 3: SIAM™ Roles and Responsibilities
Module 4: SIAM™ Roles and Responsibilities
Domain 4: SIAM™ Practices
Module 5: Practices of SIAM™
Domain 5: Processes to Support SIAM™
Module 6: Processes in a SIAM™ Ecosystem
Module 7: Objectives and SIAM™ Considerations of the Main Processes
Domain 6: SIAM™ Challenges and Risks
Module 8: Challenges, Associated Risks and Potential Mitigations
Domain 7: SIAM™ and Other Practices
Module 10: Other Practices
(344 remaining)
This SIAM™ Foundation Course is designed for individuals who are involved in or responsible for managing the integration of multiple service providers to deliver seamless and effective services to organisations. There are a variety of professionals who can benefit from attending this course, such as:
There are no formal prerequisites to attend this SIAM™ Foundation Course. However, a basic understanding of IT Service Management terminology can be beneficial for delegates before pursuing this course.
Service Integration and Management, formerly known as SIAM™, is a widely-accepted methodology used to manage multiple service providers and integrate them to provide a single business-facing IT organisation. SIAM™ framework helps organisations to collaborate seamlessly to reduce service complexity and improve their service experience. This training course will help learners establish a SIAM™ ecosystem to organise the organisation's resources better. It allows individuals to concentrate on end-to-end value and identify all supporting service providers to get the maximum customer value. Holding the skills of service providers and integrators will help individuals to excel in highly reputed jobs and upgraded salaries.
In this 2-day SIAM™ Foundation training course, delegates will learn to apply the framework for integrated service management for many service providers. During this training, they will learn about the SIAM roadmap for implementing SIAM as a component of an organisation's operating model. They will also learn about challenges associated with measuring success and how to mitigate them effectively. Our highly professional trainer with years of experience in such courses will conduct this training and help delegates to gain a comprehensive understanding of SIAM™ concepts.
Course Objectives
At the end of this training course, delegates will be able to apply a framework for integrated service management across multiple service providers. They will also be able to reduce the risks associated with integrated services and improve the organisation's service provision successfully.
The SIAM™ Foundation Exam assesses participants' understanding SIAM™ principles and concepts. This certification focuses on evaluating an individual's knowledge of the fundamental principles and practices of managing multiple service providers to deliver integrated and value-driven services to the organisation. The format of the exam is as follows:
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203 999 or Enquire.
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We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water