Certified IT Service Manager CITSM - Afghanistan

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. However, it is especially beneficial for these professionals:

• IT Service Managers
• IT Service Delivery Managers
• IT Operations Managers
• IT Project Managers
• IT Service Desk Managers
• IT Governance Professionals
• IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

IT Service Managers oversee IT personnel and assignments, ensure consistent user connectivity and network functionality, maintain computer systems and software applications, and cultivate relationships with external clients. IT Service Management (ITSM) is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes or technologies to provide value. This training will equip learners with work experience that deals with IT services, the notion of Service Management, and essential best practices. It also provides learners with the skills and knowledge required to work as an IT Service Manager, who performs incident analysis and suggests action items within an organisation.

This 2-day Certified IT Service Manager (CITSM) Training Course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. During this training, delegates will learn how to meet the needs of their organisation more effectively and expand the achievement of business benefits. They will also gain a deep understanding of the principles, practices, tools, and techniques needed to implement and manage IT services effectively. Our highly skilled and professional instructor with years of teaching experience will conduct this course and equip delegates with knowledge of IT service management.

Course Objectives:

• To ensure that they meet the needs of the organisation and its customers
• To implement a service management culture within the organisation
• To know about service strategy that deals with strategic management
• To maintain effective communication with stakeholders or customers
• To continuously improve IT service management processes and practices
• To manage and mitigate risks associated with IT service delivery

At the end of this training, delegates will be able to detect and resolve IT issues before they impact business operations. They will also be able to apply IT service management concepts in real-world scenarios.

What’s included in this Certified IT Service Manager (CITSM) Training?

• Certified IT Service Manager (CITSM) Examination
• World-Class Training Sessions from Experienced Instructors
• Certified IT Service Manager (CITSM) Certificate
• Digital Delegate Pack 

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

• Questions Type: Multiple Choice
• Total Questions: 30
• Total Marks: 30 Marks
• Pass Mark: 63%, or 19/30 marks
• Duration: 60 Minutes
• Open Book/Closed Book: Open Book